Thank you for choosing Moá Mae Equestrian.
We are committed to ensuring a positive shopping experience. Please review our Returns & Exchanges Policy for both UAE and international orders below.

UAE Orders

What is your return policy?
We accept returns and exchanges within 7 days of delivery. Items must be in new, unused condition with original tags and packaging intact.

Do you offer exchanges?
Yes, we offer exchanges for UAE orders. To initiate an exchange, please contact us at exchanges@moamae.com with your order number and the item(s) you wish to exchange. Our customer care team will arrange collection.

Once the returned item is received and approved at our warehouse, we will either issue store credit for a new purchase or process the requested exchange.

Each order is eligible for one free exchange. Additional exchanges will incur a AED 35 fee. If all items are returned after an exchange, a AED 35 delivery fee will be deducted from the refund.

Do you offer free return shipping?
Yes, return shipping is free for UAE orders.

How do I initiate a return?
To start a return, contact our team at returns@moamae.com with your order number and reason for return. We’ll guide you through the process.

International Orders

What is your return policy?
Returns are accepted within 14 days of delivery. Items must be in new, unused condition with original tags and packaging.

Who covers return shipping?
Return shipping costs are the responsibility of the customer unless the item is damaged or defective. We recommend using a reliable shipping service with tracking.

Do you offer exchanges internationally?
Unfortunately, we do not offer international exchanges at this time. The best option is to return the item and place a new order. We apologise for the inconvenience and are here to help with any concerns.

For All Orders

How will I receive my refund?
Refunds are issued to the original payment method or as store credit once items are received and approved. Delivery charges and cash handling fees (if applicable) are non-refundable.

What items are non-returnable?
Personalised or custom-made items, and items marked as final sale, are not eligible for return. Please refer to the product description for any specific restrictions.

What if my item is damaged or defective?
We carefully inspect all items before shipping. If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will resolve the issue promptly with a replacement or refund.

For any questions, our team is here to help. Please contact us at contact@moamae.com.