Thank you for choosing Moá Mae Equestrian. We want to ensure you have a positive shopping experience. Please review our returns & exchanges policy for UAE and international orders below.

UAE orders

What is your return policy for UAE orders?
For UAE orders, we accept exchanges and returns within 7 days from the date of delivery. Items must be in new, unused condition with original tags and packaging.

Do you offer exchanges?
We offer exchanges for orders in the UAE. To initiate an exchange, please contact us at exchanges@moamae.com, including your order number and the item(s) you wish to exchange. Our customer care team will arrange the collection.

Once we receive and approve the item at our warehouse, we will either issue store credit for you to place a new order or process the exchange directly if you have specified the replacement item.

Each order is eligible for one exchange, and if further exchanges are required, a AED 35 fee will apply. In cases where all items are returned after an exchange, a AED 35 delivery fee will be deducted from the refund amount.

For any questions or concerns, our customer support team is happy to assist.

Free returns for UAE orders
For UAE orders, we offer free return shipping. 

How do I initiate a return?
To initiate a return, please contact our customer care team at returns@moamae.com. Provide your order number, reason for return, and any relevant details. Our team will guide you through the process.

International orders

What is your return policy for international orders?
We accept returns within 14 days from the date of delivery for international orders. Items must be in new, unused condition with original tags and packaging.

Return shipping costs for international orders
For international orders, the customer is responsible for return shipping costs unless the item is damaged or defective. Please ensure that you use a reliable shipping method with tracking to ensure the safe return of the item.

Do you offer exchanges for international orders?
Unfortunately, at this time, we do not offer exchanges for international orders. The quickest way to get the product you want is to initiate a return and place a new order. We apologise for any inconvenience this may cause. If you have any concerns or questions about your order, please contact our customer care team, and we will be happy to assist you.

For all orders

How will I receive my refund?
Refunds will only be processed after the item(s) returned have been approved. We will process your refund in the original payment method used for the purchase or issue store credit (excluding, where applicable, the original delivery charges and cash handling fees). 

What items are eligible for return?
Some items are non-returnable, including personalised or custom-made items and items marked as final sale. Please check the product description for any specific return restrictions.

Damaged or Defective Items
We follow a strict protocol before sending products out to you to ensure their quality. However, if you do encounter such an issue, please reach out to our customer support team within 24 hours. We will swiftly address the matter and will guide you through the process of returning the item for a replacement or refund.

We strive to provide excellent customer service and resolve any issues promptly. If you have any further questions or need assistance, please don't hesitate to reach out to our team at contact@moamae.com.